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Returns & Refund policy

Returns & Refund

We don’t make hats for stock. We produce hats in order only. Every item is handmade to order in 48-72 hours at our workshop in Chicago.

Something is wrong?

Contact us within 14 days of purchase in case you didn’t like the item or something is not the way you expected it. And we will help you. 

Due to the Christmas Holiday season (in December),  we will offer an extended returns window of 30 days. Please make all return requests as soon as possible during this period.

We will send you a "return label" and also make a refund or give you a Boutique credit for repurchasing the new hat.

All hats are thoroughly inspected and quality controlled to ensure our high-quality standards are granted. We do not consider defects of natural fiber, straw, or felt such as irregular thickness, flecking, weave variations, and loose straw ends.

We call for considered purchasing. Make sure you select the correct style and size when placing your order. Please help us to save time and resources!

To be eligible for a return, your item must be unused and in the same condition that you received it. Removal or loss of any tags will make you ineligible for a return.

Pay attention, that any returned hat with make-up on the sweatband will not be accepted for a credit note or refund.

Several types of hats are exempt from being returned.

* Special orders;
* Sale items;
* Items purchased with a promotional code of more than 20% discount (unless the defective items). This includes Black Friday / Cyber Monday discounts. 
* 1-day and 2-day delivery orders;
* There is a 15% or minimum $30 restocking fee on return hats.


 If you have any questions, please, write to:  info@divahats.boutique.com

Divahats boutique